5. Using Detergent Pods Laundry pods are designed to be placed in the drum with your laundry, before your laundry and never in the detergent slot. The pods are designed to dissolve in water, so be sure to handle them with dry hands. Just toss it in before your clothes for a top-load machine, or in the back of a front-load machine, and you’re good to go — cold or hot water!
7. Dryer Not Heating If your clothes are warm but still damp, it may be a fuller-than-average load or your washer’s spin cycle may have not completely rung out the clothes. Try running another dry cycle or split the load into two cycles to get the clothes adequately dry.
1. Too Many Suds If it appears that the washer rinse cycle didn’t work, if you still have soap on your clothes after the cycle is done, you may have over-soaped. Try running another cycle with fabric softener in the soap dispenser without clothes. That should do the trick.
6. Adding Detergent Contrary to popular belief, you don’t need a lot of suds to clean laundry. In fact, using too much laundry soap can cause soil to be redeposited onto clothing. Many HE detergents are concentrated, so a little goes a long way. Be sure to follow the instructions on the package. If using pods, they should be tossed in the drum before you put in your clothes. Never put pods in the detergent slot.
3. Washer Error or Cycle Taking Too Long If your wash cycle is taking a long time to complete, or if there is an error message, it may be because the washer is off balance or overloaded. Wait until the cycle has completed before attempting to open the door. Try rearranging items inside the machine, or removing bulky items, and manually re-centering the tub. Then, re-run the cycle. Clothes need room to move around with the water and soap to get clean – especially with new, high-efficiency washers. That’s why you should only fill the washer drum three-quarters of the way full. Overfilling can cause problems with the washer and potentially damage your clothes.
2. Washer Not Working If you are experiencing a problem with a washer or dryer, check out our help section to find common solutions. You can also quickly request service through our WASH-Connect mobile app or online form. It’s an easy, hassle-free way to request washer or dryer repair. Simply use your phone to scan the barcode on the machine or enter the machine ID. Then select the problem description. That’s all there is to it. The app automatically identifies the exact machine, your location and dispatches our service technicians to fix the problem. Download the WASH-Connect app
8. Dryer Not Working If you are experiencing a problem with a washer or dryer, check out our help section to find common solutions. You can also quickly request service through our WASH-Connect mobile app or online form. It’s an easy, hassle-free way to request washer or dryer repair. Simply use your phone to scan the barcode on the machine or enter the machine ID. Then select the problem description. That’s all there is to it. The app automatically identifies the exact machine, your location and dispatches our service technicians to fix the problem. Download the WASH-Connect app
4. Clothes Not Getting Clean If you use a front-load washer and your clothes aren’t getting as clean as you’d like, don’t blame the machine. It could just be a simple user error of overloading the washer. Next time you do laundry, resist the urge to pack the washer to the brim. For the best results, the experts at WASH recommend loading the drum loosely — about 2/3 full — and with an even distribution of both small and large items. Clothes need some room inside the washing machine to get clean. This extra room is essential for the water and detergent to mix properly and permeate throughout your laundry. This also allows the items inside the machine to rub against each other with just the right amount of friction to aid in proper cleaning. Correctly loading your machine helps ensure your clothes come clean without damage, and it also helps prevent wrinkles and pilling on fabrics prone to such, saving you priceless time. Also, try to keep loads balanced with a mix of small and large items. An unbalanced load can cause a washer error during the spin cycle, requiring you to remove your items and restart the machine, which can potentially damage the unit. Following these simple rules not only get clothes cleaner, it helps save you time, and will keep machines functioning properly for both you and your neighbors.