WASH-Connect Help

WASH-Connect Instructional Videos


Please visit this link for WASH-Connect Instructional Videos

I am having technical Issues with the WASH-Connect App, how do I get support?

While logged into the WASH-Connect App, tap Support ➔ App Not Working ➔ Contact App Support.

We have a support team available 7 days a week to help with any issues or questions that you may have.

I have a question about my credit card transactions or machine transactions, who can I speak to?

While logged into the WASH-Connect App, tap Support ➔ App Not Working ➔ Contact App Support.

Our support team can assist with any type of account issue.

How can I place a service call for a broken machine?

While logged into the WASH-Connect App, tap Support ➔ Machine Not Working, then enter the machine ID.

Follow the instructions on the app to submit your service request.

My apartment switched from laundry cards to the WASH-Connect App. How can I get a refund for my old laundry card?

Please visit ➔  https://www.wash.com/refund-request/

How do I request a refund for a faulty cycle?

While logged into the WASH Connect App, tap Support ➔ Request a Refund, then select the transaction you’d like a refund for.

Fill out the required details about your refund and submit.

I am no longer using the WASH-Connect App and would like to close my account.

While logged into the WASH-Connect App, tap Account ➔ Profile ➔ Delete Account.

Once our support team receives your email, we will process a refund of your balance back to your credit card and close your account.

How do I reset a forgotten password?

Tap the “Reset Your Password” link on the WASH-Connect App sign-in screen.

Follow the prompts to reset your password. (If you do not receive an e-mail, please contact mobilesupport@washlaundry.com for assistance).

Instruction Sheet

Quick Features Sheet

Need more help?

Contact our app support specialist.