While logged into the WASH-Connect App, tap Support => Machine Not Working, then enter the machine ID.

 

Follow the instructions on the app to submit your service request.

 

RELATED ARTICLES
10. WASH-Connect Instructional Videos
09. How do I reset a forgotten password?
08. How can I see what version of the WASH-Connect App that I am using?
07. How can I suggest a new feature or give feedback on the WASH-Connect App?
06. My apartment switched from laundry cards to the WASH-Connect App. How can I get a refund for my old laundry card?
05. I have a question about my credit card transactions or machine transactions, who can I speak to?
04. I am no longer using the WASH-Connect App and would like to close my account.
03. How do I request a refund for a faulty cycle?
02. How can I place a service call for a broken machine?
01. I am having technical Issues with the WASH-Connect App, how do I get support?

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