Request Help

What can we help you with today?
01. I am having technical Issues with the WASH-Connect App, how do I get support?

 
While logged into the WASH-Connect App, tap Support => App Not Working => Contact App Support.
We have a support team available 7 days a week to help with any issues or questions that you may have.
 
02. How can I place a service call for a broken machine?

 
While logged into the WASH-Connect App, tap Support => Machine Not Working, then enter the machine ID.
 
Follow the instructions on the app to submit your service request.
 
03. How do I request a refund for a faulty cycle?

 
While logged into the WASH Connect App, tap Support => Request a Refund, then select the transaction you’d like a refund for.
 
Fill out the required details about your refund and submit.
 
04. I am no longer using the WASH-Connect App and would like to close my account.

 
While logged into the WASH-Connect App, tap Account => Profile => Delete Account.
 
Once our support team receives your email, we will process a refund of your balance back to your credit card and close your account.
 
05. I have a question about my credit card transactions or machine transactions, who can I speak to?

 
While logged into the WASH-Connect App, tap Support => App Not Working => Contact App Support.
 
Our support team can assist with any type of account issue.
 
06. My apartment switched from laundry cards to the WASH-Connect App. How can I get a refund for my old laundry card?
Please visit -  https://www.wash.com/refund-request/
07. How can I suggest a new feature or give feedback on the WASH-Connect App?

 
While logged into the WASH-Connect App, Select More => Troubleshooting => Feedback. We look forward to hearing from you!
 
08. How can I see what version of the WASH-Connect App that I am using?

 
While logged into the WASH-Connect App, tap More => About.
 
09. How do I reset a forgotten password?

 
Tap the "Reset Your Password" link on the WASH-Connect App sign-in screen.
 
Follow the prompts to reset your password. (If you do not receive an e-mail, please contact mobilesupport@washlaundry.com for assistance).
 
10. WASH-Connect Instructional Videos
Please visit this link for WASH-Connect Instructional Videos