Privacy Policy

PRIVACY POLICY

Effective Date: September 7, 2017

Last Updated: November 6, 2025

SCOPE

WASH Multifamily Laundry Systems, LLC (“WASH,” “we,” or “us”) is strongly committed to protecting your privacy.  We are dedicated to providing a safe online experience while offering the highest quality user experience. This Privacy Policy (“Policy”) describes how we treat personal information on our websites, mobile applications and other online products and services (collectively, the “Platform”) where the Policy is located. This Policy does not apply to our collection of employment-related information.

By using our Platform, you agree to the terms of this Policy.

NOTICE AT COLLECTION

We collect information from you and about you. Here are some examples of the information we may collect, how we may use it, how we may disclose it and whether we share it for cross-contextual advertising purposes (“sharing”) or sell it. Below this Notice At Collection, you will find more detailed descriptions of how we may collect, use, and disclose personal information.

  • Contact Information and Identifiers. This may include your name, home or business mailing or billing address, personal or business email address, personal or business phone number, and social media profile information. We may also collect your birthdate, age, gender, and zip code. This may also include any information that you submit to us in response to a survey.
    • How We May Collect It : Directly from you, passively, or from third parties.
    • How We May Use It: To run and improve our business, including our Platform; to communicate with you, including for marketing purposes; to understand your interests; to provide and deliver the products and services you request; to process transactions and send you related information, including confirmations and invoices; to send you technical notices, updates, security alerts and support and administrative messages; to personalize and improve the Platform; to determine your eligibility; to facilitate contests, sweepstakes and promotions and process and deliver entries and rewards; to combine information; to monitor and analyze trends, usage and activities in connection with our Platform; for security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you.
    • How We May Disclose It: Internally; on our Platform; with our service providers; with our business partners; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you.
    • We Do Not Share or Sell This Information.
  • Commercial information. This may include information that could identify you and relates to the services in which you are interested or have considered. We may also collect personal information about your laundry usage, history or tendencies.
    • How We May Collect It: Directly from you, passively, or from third parties.
    • How We May Use It: To run and improve our business, including our Platform; to provide and deliver the products and services you request; to communicate with you, including about products, services, offers, promotions, and rewards; to understand your interests; to determine your eligibility; for marketing purposes; to combine information; for security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you.
    • How We May Disclose It: Internally; with our service providers; with our business partners; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you.
    • We Do Not Share or Sell This Information.
  • Internet or other similar network activity. This may include unique personal identifier, online identifier, IP address, device identifier, browsing history, search history, and information regarding interaction with an Internet website, application, or advertisement. This may also include information about the browser you are using or what site you came from and what site you visit when you leave us.
    • How We May Collect It: Directly from you, passively, or from third parties.
    • How We May Use It: To run and improve our business, including our Platform; to monitor and analyze trends, usage and activities in connection with our Platform; to communicate with you; to personalize and improve the Platform; to understand your interests; to combine information; for security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you.
    • How We May Disclose It: Internally; with our service providers; with our business partners; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you.
    • We Do Not Share or Sell This Information.
  • Geolocation data. This may include information relating to your general location based on your IP address. If you provide our mobile application with access to location services on your mobile device, we may also collect your precise location data, including through GPS.
    • How We May Collect It: Directly from you, passively, or from third parties.
    • How We May Use It: To run and improve our business, including our Platform; to provide and deliver the products and services you request; for security purposes; to monitor and analyze trends, usage and activities in connection with our Platform; as otherwise permitted by law or as we may notify you; as requested or directed by you.
    • How We May Disclose It: Internally; with our service providers; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you.
    • We Do Not Share or Sell This Information.
  • Sensory data. For example, if you contact us by telephone, we may record a call if permitted by law. We may also collect pictures if they are submitted to us, including in electronic format. It may also include any photos, videos and other user-generated content that you submit to us.
    • How We May Collect It: Directly from you or from third parties.
    • How We May Use It: To run and improve our business; to determine your eligibility; provide and deliver the products and services you request; to respond to your comments, questions, and requests; to provide customer service; to combine information; for security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you.
    • How We May Disclose It: Internally; on the Platform; with our service providers; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you.
    • We Do Not Share or Sell This Information.
  • Professional information. This may include the name and address of your employer, your position with the organization, and your professional contact information.
    • How We May Collect It: Directly from you or from third parties.
    • How We May Use It: To run and improve our business; to provide and deliver the products and services your request; to communicate with you, including responding to your comments, questions, and requests, and to provide customer service; to understand your interests; to determine your eligibility; for marketing purposes; to combine information; for security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you.
    • How We May Disclose It: Internally; with our service providers; with our business partners; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you.
    • We Do Not Share or Sell This Information.
  • Inferences drawn from other personal information. This may include a profile relating to your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitude.
    • How We May Collect It: Directly from you, passively, or from third parties.
    • How We May Use It: To run and improve our business, including our Platform; to communicate with you; to understand your interests; to determine your eligibility; for marketing purposes; to monitor and analyze trends, usage, and activities in connection with our Platform; to personalize and improve the Platform; to combine information; for security purposes; as otherwise permitted by law or as we may notify you; as requested or directed by you.
    • How We May Disclose It: Internally; on our Platform; with our service providers; with our business partners; with any successors to all or part of our business; to comply with the law or to protect ourselves; for other reasons we may describe to you; as requested or directed by you.
    • We Do Not Share or Sell This Information.

Our Personal Information Retention Criteria: The California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”) requires that we disclose the criteria we use to determine how long we will retain each category of personal information we collect. Oftentimes, our records contain several of these categories of personal information combined together and therefore we consider, on a case-by-case basis, a number of factors to assess how long personal information is retained. These factors include what PI is reasonably necessary to (i) provide our products and services or administer our relationship with a consumer; (ii) protect our business, employees, organization and others; (iii) fulfill our legal and regulatory obligations; and (iv) investigate and address issues which may include safety concerns, potential security incidents or policy violations.

HOW WE MAY COLLECT YOUR PERSONAL INFORMATION

We may collect your personal information in different ways. Below, you will find additional details and examples regarding how we may collect your personal information.

  • Directly From You. For example:
  • Create an account with us.
  • Participate in an interactive feature of the Platform.
  • Make purchases or request information about products, support or training.
  • Fill out a form.
  • Submit an inquiry or other information to us.
  • Complete a survey.
  • Contact our sales or support team.
  • Interact with our social media pages.
  • Otherwise engage or communicate with us.
  • Information Collected Automatically. We may use tools such as analytics and cookies, including cookies run by third parties, to collect information on our Platform. For example, when you access or use our Platform, we may automatically collect information when you:
    • Install or use our mobile apps.
    • Visit and navigate our Platform on any device.
    • Enable location-based features on our Platform.
  • From Third Parties. We may receive information about you from other sources. For example, this may include receiving information from:
    • Our business partners, such as our analytics vendors and companies that co-sponsor our promotions.
    • Your employer, if your employer utilizes our Platform.
    • Social media sites, including Facebook, X, YouTube, Pinterest, and Instagram.
    • Family, friends and others who provide your information to us because they think you may be interested in our products and services, or they want to share a product or service with you.
    • Companies that provide information to supplement what we already know about you, including data aggregators and subscription-based data providers. Certain third parties may link your name and email address to other information they have collected. This might include online usage information.

HOW WE MAY USE YOUR PERSONAL INFORMATION

Here are more details and examples regarding how we may use your personal information:

  • Provide, maintain and improve our Platform;
  • Provide and deliver the products and services you request;
  • Process transactions and send you related information, including confirmations and invoices;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, and rewards. This may include sending you push notifications on our mobile applications or sending you emails. It may also include sending you surveys that you have opted into;
  • Provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Platform;
  • Fulfill WASH’s legal obligations, detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of WASH and others;
  • Personalize and improve the Platform;
  • Provide advertisements, content or features that match user profiles or interests;
  • Determine your eligibility, and facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with better service;
  • Carry out any other purpose as permitted by law or as described to you at the time the information was collected; and
  • As requested or directed by you.

HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION

Here are more details and examples regarding how we may disclose your personal information:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • Your employer, if your employer utilizes our Platform;
  • In response to a request for information or to exercise another legal right if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of WASH or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Between and among WASH and its current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
  • With your consent or at your direction.

YOUR PRIVACY RIGHTS

Based on your state of residence, you may have the rights listed below with respect to the personal information that we maintain about you. We may take steps to verify your identity, as permitted or required under applicable law, before we process your request. Verification may include asking you to provide information about yourself that we can match against information already in our possession.

Please note that we do not knowingly sell or share the personal information of consumers under 16 years.

  • This means that you can request that we disclose what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we have disclosed personal information, and the specific pieces of personal information we have collected about the consumer.
  • This means that you can request that we delete personal information about you which we have collected from you.
  • This means that you can request that we correct inaccurate personal information that we maintain about you.
  • Opt-Out of the Sale or Sharing of Personal Information. You may have the right to opt out of the “sale” or “sharing” of personal information with third parties for cross-contextual marketing purposes. We do not knowingly “sell” or “share” any personal information as we understand those terms to be defined under applicable law.
  • Limit the Use or Disclosure of Sensitive Personal Information. Some laws classify certain personal information as sensitive personal information. If you are a California resident, you may have the right to request that we limit the use or disclosure of this sensitive personal information. In certain states, if you gave us consent to process this sensitive personal information, you may have the right to revoke this consent. If you submit a request, please note that this does not impact how we use or disclose your sensitive personal information prior to processing your request. We do not process sensitive personal information except for those purposes of providing our products and services.
  • Right to Non-Discrimination. This means that we are prohibited from discriminating against you if you exercise your rights under applicable law.

If you wish to exercise your rights under this section, you can contact us at info@washlaundry.com.  Please include your name, email address, and state of residence, and indicate you are making a “Privacy Rights” request. If we deny your rights request and you would like to appeal, you may contact us at info@washlaundry.com.

Agents. Agents that you have authorized to act on your behalf may also submit privacy requests as instructed above. The agent must also provide evidence that they have your written permission to submit a request on your behalf. If we are unable to verify the authenticity of a request, we may ask you for more information or may deny the request.

Additional Information for California Residents. If you reside in California, you have the right to ask us one time each year if we have shared PI with third parties for their direct marketing purposes. To make a request, please send us an email at info@washlaundry.com. Indicate in your email or letter that you are a California resident making a “California Shine the Light” inquiry.

NOTICE OF FINANCIAL INCENTIVES

We may offer various financial incentives in relation to our products and services. For example, we may provide discounts, coupons and other benefits for customers who join our loyalty program or sign up for a coupon. When you participate in a financial incentive, we collect personal information from you. You have the ability to opt out of the financial incentive, or our subsequent use of your personal information in connection with a financial incentive, at any time by contacting us at info@washlaundry.com. The value of your personal information is reasonably related to the value of the offer or discount presented to you. In some instances, or for some programs, we may provide you with additional terms or conditions relating to a financial incentive.

CHILDREN UNDER 16

None of the information on the Platform is intended for the use of children under 16, and WASH does not knowingly register any person or accept information from any person under the age of 16. If you are a parent or legal guardian and think your child under 16 has provided us with information, please contact us at info@washlaundry.com. You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy on-line here.

COOKIES AND ELECTRONIC COMMUNICATIONS

You have certain choices about how we collect, use and disclose your information in connection with our use of cookies and our provision of electronic communications. Certain choices you make are browser and device specific.

Cookies & Other Tracking Technologies:

For information on our use of tracking technologies, and your ability to control these technologies, or to read our “Do Not Track” policy, please visit our Cookies and Tracking  policy.

Marketing Communications:

We believe that choice in how and when you are contacted is key to customer satisfaction. Therefore, we offer several ways for you to update your contact information and/or change your preferences.

  • You may unsubscribe to any of our e-mail marketing communications by following the unsubscribe instructions in the body of any e-mail message. Note that you will still receive transactional messages from us. This includes messages about your account and responses to your inquiries.
  • You may write to us and update your contact information at 2200 W 195th Street, Torrance, CA 90501
  • You may also contact us via e-mail at info@washlaundry.com.

We will take commercially reasonable steps to implement your opt-out requests promptly. You may still receive promotional e-mails from us for up to 10 days. You may also continue to receive information from those third parties to whom your information was previously disclosed.

Mobile Application and Location Based Services:

  • If you have previously opted into our collection and use of location-based information through our mobile applications, you may opt out by adjusting the settings on your mobile device.
  • You may completely opt-out of all location-based information collection by WASH if you uninstall all WASH mobile apps from your devices.
  • You may unsubscribe from receiving push notifications on our mobile applications through your device’s settings.

    SECURITY

The Internet is not 100% secure. We cannot promise that your use of our Platform will be completely safe. We encourage you to use caution when using the Internet. We use reasonable means to safeguard personal information under our control.  A username and a password may be needed to access certain areas of our Platform. It is your responsibility to protect your username and password.

STORAGE OF INFORMATION

Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This Platform is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protections as those in your own country.

THIRD-PARTY LINKS

Our Platform may contain links to other third-party sites that are not governed by this Policy. If you click on a link to a third-party site, you will be taken to a site we do not control.  This includes the third-party payment processor used in connection with the WASH mobile application.  Any payment card information and related personal information you provide in connection with your use of the WASH mobile application is collected and processed by such third-party and not by WASH.

We are not responsible for the privacy practices used by third-party sites. We suggest that you read the privacy policies of those sites carefully. We are not responsible for these third-party sites.

HOW TO CONTACT US

If you have any questions about this Policy or our privacy practices, please e-mail us at info@washlaundry.com. Please include the URL of the services involved in your request.

Or you can contact us by mail at:

WASH Multifamily Laundry Systems, LLC
Attn: General Counsel
2200 195th Street
Torrance, CA 90501

CHANGES IN POLICY

We will occasionally update this Policy as necessary to protect our users and to comply with a changing environment. We recommend that you check the Policy when you visit our Platform to be sure that you are aware of and understand our current Policy. If we make material changes to this Policy, or in how we use or collect your personally identifiable information, we will prominently post such changes prior to implementing the change.