How to submit service request How can I place a service call for a broken machine? While logged into the WASH-Connect App, tap Support => Machine Not Working, then enter the machine ID. Follow the instructions on the app to submit your service request.
How to request a refund How do I request a refund for a faulty cycle? While logged into the WASH Connect App, tap Support => Request a Refund, then select the transaction you’d like a refund for. Fill out the required details about your refund and submit.
Washer Cycle Taking Too Long You may have overfilled the drum. Washers require space to move the clothing during the wash and spin cycles and can adjust the length of the cycle automatically. Remember, only fill the machine two-thirds of the way full for best results.
Wine Immediately flush or sponge stain with cold water, and then soak in detergent and cool water. To remove red wine stains, treat with white vinegar and clean according to the label. In a pinch, you can remove red wine stains by pouring white wine or boiling water over them.
Adding Detergent Avoid over soaping. ¼ cup of liquid detergent is usually all you need, but check packaging. If using a pod, place in drum NOT the dispenser, and load before adding clothing.
How to contact support I am having technical Issues with the WASH-CleanPay App, how do I get support? While logged into the WASH-CleanPay App, tap Support => App Not Working => Contact App Support. We have a support team available 7 days a week to help with any issues or questions that you may have.