gmartinez_masteradmin | WASH

How to submit service request

How can I place a service call for a broken machine?

While logged into the WASH-Connect App, tap
Support => Machine Not Working, then enter the machine ID.

Follow the instructions on the app to submit your service request.

How do I request a refund for a faulty cycle?

While logged into the WASH Connect App, tap Support => Request a Refund, then select the transaction you’d like a refund for.

Fill out the required details about your refund and submit.

I am no longer using the WASH-Connect App and would like to close my account.

While logged into the WASH-Connect App, tap Account => Profile => Delete Account.

Once our support team receives your email, we will process a refund of your balance back to your credit card and close your account.

I have a question about my credit card transactions or machine transactions, who can I speak to?

While logged into the WASH-Connect App, tap Support => App Not Working => Contact App Support.

Our support team can assist with any type of account issue.

My apartment switched from laundry cards to the WASH-Connect App. How can I get a refund for my old laundry card?

How can I suggest a new feature or give feedback on the WASH-Connect App?

While logged into the WASH-Connect App, Select More => Troubleshooting => Feedback. We look forward to hearing from you!

How can I see what version of the WASH-Connect App that I am using?

While logged into the WASH-Connect App, tap More => About.

How do I reset a forgotten password?

Tap the “Reset Your Password” link on the WASH-Connect App sign-in screen. Follow the prompts to reset your password.

(If you do not receive an e-mail, please contact mobilesupport@washlaundry.com for assistance).