{"id":1038,"date":"2018-11-29T11:42:00","date_gmt":"2018-11-29T11:42:00","guid":{"rendered":"https:\/\/www.wash.com\/?page_id=1038"},"modified":"2024-02-05T11:37:12","modified_gmt":"2024-02-05T19:37:12","slug":"refund-request","status":"publish","type":"page","link":"https:\/\/www.wash.com\/refund-request\/","title":{"rendered":"Refund Request"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p><!-- VideographyWP Plugin Message: Automatic video embedding prevented by plugin options. --><br \/>\n[vc_row full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221;][vc_column]<div id=\"advanced-tabs-desc-wrap-2562\" class=\"ult_tabs \" style=\" \" data-tabsstyle=\"style1\"\n data-titlebg=\"#e7ecea\" data-titlecolor=\"#74777b\" data-fullheight=\"off\"\n data-titlehoverbg=\"#4f90d1\" data-titlehovercolor=\"#ffffff\"\n data-rotatetabs=\"0\" data-responsivemode=\"Both\" data-animation=\"Slide\"\ndata-activetitle=\"#ffffff\" data-activeicon=\"\" data-activebg=\"#4f90d1\"  data-respmode=\"Tabs\" data-respwidth=\"400\" data-scroll = \"on\" data-activeindex=\"1\"><ul id=advanced-tabs-wrap-4851 class=\"ult_tabmenu style1 Style_4\" style=\"color:transparent;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-width:0px;\"><li class=\"ult_tab_li ult_tab_style_4 \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#e7ecea;border-color:transparent;border-width:0px;border-style:solid;border-top-left-radius:8px;\">\n\t\t\t\t\t<a href=\"#1707157077968-4\"  id=\"1707157077968-4\"  style=\"color:#74777b;; padding:20px; \" class=\"ult_a ult_tab_style_4 \">\n\t\t\t\t\t     <span class=\"ult_tab_main Both \">\n\t\t\t\t\t \t\t <span class=\"ult_tab_section\">\n\t\t\t\t\t   \t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_tab_display_text ult-responsive\" style=\";\">WASH-Connect<\/span>\n\t\t\t\t\t   \t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4 \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#e7ecea;border-color:transparent;border-width:0px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1707157077989-0\"  id=\"1707157077989-0\"  style=\"color:#74777b;; padding:20px; \" class=\"ult_a ult_tab_style_4 \">\n\t\t\t\t\t     <span class=\"ult_tab_main Both \">\n\t\t\t\t\t \t\t <span class=\"ult_tab_section\">\n\t\t\t\t\t   \t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_tab_display_text ult-responsive\" style=\";\">PayRange<\/span>\n\t\t\t\t\t   \t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4 \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#e7ecea;border-color:transparent;border-width:0px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1707157299827-2-4\"  id=\"1707157299827-2-4\"  style=\"color:#74777b;; padding:20px; \" class=\"ult_a ult_tab_style_4 \">\n\t\t\t\t\t     <span class=\"ult_tab_main Both \">\n\t\t\t\t\t \t\t <span class=\"ult_tab_section\">\n\t\t\t\t\t   \t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_tab_display_text ult-responsive\" style=\";\">Coin<\/span>\n\t\t\t\t\t   \t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4 \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#e7ecea;border-color:transparent;border-width:0px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1707157321481-3-1\"  id=\"1707157321481-3-1\"  style=\"color:#74777b;; padding:20px; \" class=\"ult_a ult_tab_style_4 \">\n\t\t\t\t\t     <span class=\"ult_tab_main Both \">\n\t\t\t\t\t \t\t <span class=\"ult_tab_section\">\n\t\t\t\t\t   \t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_tab_display_text ult-responsive\" style=\";\">Laundry Card<\/span>\n\t\t\t\t\t   \t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4 \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#e7ecea;border-color:transparent;border-width:0px;border-style:solid;\">\n\t\t\t\t\t<a href=\"#1707157378299-4-7\"  id=\"1707157378299-4-7\"  style=\"color:#74777b;; padding:20px; \" class=\"ult_a ult_tab_style_4 \">\n\t\t\t\t\t     <span class=\"ult_tab_main Both \">\n\t\t\t\t\t \t\t <span class=\"ult_tab_section\">\n\t\t\t\t\t   \t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_tab_display_text ult-responsive\" style=\";\">Defective Card<\/span>\n\t\t\t\t\t   \t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><li class=\"ult_tab_li ult_tab_style_4 \" data-iconcolor=\"#74777b\" data-iconhover=\"#ffffff\" style=\"background-color:#e7ecea;border-color:transparent;border-width:0px;border-style:solid;border-top-right-radius:8px;\">\n\t\t\t\t\t<a href=\"#1707157398294-5-8\"  id=\"1707157398294-5-8\"  style=\"color:#74777b;; padding:20px; \" class=\"ult_a ult_tab_style_4 \">\n\t\t\t\t\t     <span class=\"ult_tab_main Both \">\n\t\t\t\t\t \t\t <span class=\"ult_tab_section\">\n\t\t\t\t\t   \t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_tab_display_text ult-responsive\" style=\";\">Pinmate, Loadit, or CVA<\/span>\n\t\t\t\t\t   \t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li><\/ul><div  data-ultimate-target='#advanced-tabs-desc-wrap-2562 .ult_tabcontent .ult_tab_min_contain  p'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' class=\"ult_tabcontent ult-responsive style1\" style=\"color:#74777b;\"><div class=\"ult_tab_min_contain \" >\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]To include instructions on wallet refund\/ account closure<\/p>\n<p>&nbsp;<\/p>\n<p>Refund Request<br \/>\nTap on the Support icon<\/p>\n<p>Select Request a Refund to see your transaction history.<\/p>\n<p>Tap on the transaction you\u2019d like a refund for,<\/p>\n<p>fill in the required fields, and<\/p>\n<p>tap submit.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Directions to email us at mobilesupport@washlaundry.com[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Fill in instructions and screenshots to request a refund on PayRange<\/p>\n<p>To include instructions on how to request a wallet refund\/ account closure[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_row_inner][vc_column_inner][vc_column_text]Add \u201c?\u201d next o machine ID so its clear where to find the number on the machine<br \/>\nMake all fields required<br \/>\nMove \u201cexplanation\u201d box below zip code<br \/>\nAdd a refund cap amount at $5, otherwise need to call 800 number or email support<br \/>\nNeed to add some sort of integration piece on Eportal so the call center team can reference the source[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Add \u201c?\u201d next o machine ID so its clear where to find the number on the machine<br \/>\nMake all fields required<br \/>\nMove \u201cexplanation\u201d box below zip code<br \/>\nNeed to add some sort of integration piece on Eportal so the call center team can reference the source<br \/>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Update PDF and replace title with &#8220;Request a refund for a defective card&#8221; remove &#8220;$5 processing fee&#8221; verbiage<br \/>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner]\n\t\t\t<\/div>\n\t\t\t<div  class=\"ult_tabitemname\"  >\n\t\t\t\t[vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Add in new tab for code based refunds, add in contact info &#8211; general (800) number and support email<br \/>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner]\n\t\t\t<\/div><\/div><\/div><\/div><div class=\"ult_acord advanced-tabs-desc-wrap-2562\">\n   <div class=\"ult-tabto-accordion \" style=\"width:;\"\n    data-titlecolor=\"#74777b\"  data-titlebg=\"#e7ecea\"\n     data-titlehoverbg=\"#4f90d1\" data-titlehovercolor=\"#ffffff\" data-animation=\"Slide\"\n     data-activetitle=\"#ffffff\" data-activeicon=\"\" data-activebg=\"#4f90d1\" data-scroll = \"on\" data-activeindex=\"1\" >\n     <dl><dt class=\"\">\n\t        \t<a class=\"ult-tabto-actitle withBorder ult_a \" id=\"1707157077968-4\" style=\"color:#74777b;;background-color:#e7ecea;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;\" href=\"#1707157077968-4\">\n\t        \t\t<i class=\"accordion-icon\"><\/i>\n\t        \t\t\t<span class=\"ult_tab_main ult_ac_main ult_noacordicnBoth\">\n\n\t\t\t\t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_acordian-text ult-responsive\" style=\";color:inherit \" >WASH-Connect<\/span>\n\t\t\t\t\t\t<\/span><\/a><\/dt>\n\t            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t\t            <div class=\"ult-tabto-acontent\" style=\"color:#74777b;\">\n\t\t\t\t               [vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]To include instructions on wallet refund\/ account closure<\/p>\n<p>&nbsp;<\/p>\n<p>Refund Request<br \/>\nTap on the Support icon<\/p>\n<p>Select Request a Refund to see your transaction history.<\/p>\n<p>Tap on the transaction you\u2019d like a refund for,<\/p>\n<p>fill in the required fields, and<\/p>\n<p>tap submit.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Directions to email us at mobilesupport@washlaundry.com[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]\n\t\t\t\t            <\/div>\n\t        \t\t\t<\/dd><dt class=\"\">\n\t        \t<a class=\"ult-tabto-actitle withBorder ult_a \" id=\"1707157077989-0\" style=\"color:#74777b;;background-color:#e7ecea;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;\" href=\"#1707157077989-0\">\n\t        \t\t<i class=\"accordion-icon\"><\/i>\n\t        \t\t\t<span class=\"ult_tab_main ult_ac_main ult_noacordicnBoth\">\n\n\t\t\t\t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_acordian-text ult-responsive\" style=\";color:inherit \" >PayRange<\/span>\n\t\t\t\t\t\t<\/span><\/a><\/dt>\n\t            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t\t            <div class=\"ult-tabto-acontent\" style=\"color:#74777b;\">\n\t\t\t\t               [vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Fill in instructions and screenshots to request a refund on PayRange<\/p>\n<p>To include instructions on how to request a wallet refund\/ account closure[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner]\n\t\t\t\t            <\/div>\n\t        \t\t\t<\/dd><dt class=\"\">\n\t        \t<a class=\"ult-tabto-actitle withBorder ult_a \" id=\"1707157299827-2-4\" style=\"color:#74777b;;background-color:#e7ecea;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;\" href=\"#1707157299827-2-4\">\n\t        \t\t<i class=\"accordion-icon\"><\/i>\n\t        \t\t\t<span class=\"ult_tab_main ult_ac_main ult_noacordicnBoth\">\n\n\t\t\t\t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_acordian-text ult-responsive\" style=\";color:inherit \" >Coin<\/span>\n\t\t\t\t\t\t<\/span><\/a><\/dt>\n\t            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t\t            <div class=\"ult-tabto-acontent\" style=\"color:#74777b;\">\n\t\t\t\t               [vc_row_inner][vc_column_inner][vc_column_text]Add \u201c?\u201d next o machine ID so its clear where to find the number on the machine<br \/>\nMake all fields required<br \/>\nMove \u201cexplanation\u201d box below zip code<br \/>\nAdd a refund cap amount at $5, otherwise need to call 800 number or email support<br \/>\nNeed to add some sort of integration piece on Eportal so the call center team can reference the source[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]\n\t\t\t\t            <\/div>\n\t        \t\t\t<\/dd><dt class=\"\">\n\t        \t<a class=\"ult-tabto-actitle withBorder ult_a \" id=\"1707157321481-3-1\" style=\"color:#74777b;;background-color:#e7ecea;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;\" href=\"#1707157321481-3-1\">\n\t        \t\t<i class=\"accordion-icon\"><\/i>\n\t        \t\t\t<span class=\"ult_tab_main ult_ac_main ult_noacordicnBoth\">\n\n\t\t\t\t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_acordian-text ult-responsive\" style=\";color:inherit \" >Laundry Card<\/span>\n\t\t\t\t\t\t<\/span><\/a><\/dt>\n\t            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t\t            <div class=\"ult-tabto-acontent\" style=\"color:#74777b;\">\n\t\t\t\t               [vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Add \u201c?\u201d next o machine ID so its clear where to find the number on the machine<br \/>\nMake all fields required<br \/>\nMove \u201cexplanation\u201d box below zip code<br \/>\nNeed to add some sort of integration piece on Eportal so the call center team can reference the source<br \/>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner]\n\t\t\t\t            <\/div>\n\t        \t\t\t<\/dd><dt class=\"\">\n\t        \t<a class=\"ult-tabto-actitle withBorder ult_a \" id=\"1707157378299-4-7\" style=\"color:#74777b;;background-color:#e7ecea;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;\" href=\"#1707157378299-4-7\">\n\t        \t\t<i class=\"accordion-icon\"><\/i>\n\t        \t\t\t<span class=\"ult_tab_main ult_ac_main ult_noacordicnBoth\">\n\n\t\t\t\t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_acordian-text ult-responsive\" style=\";color:inherit \" >Defective Card<\/span>\n\t\t\t\t\t\t<\/span><\/a><\/dt>\n\t            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t\t            <div class=\"ult-tabto-acontent\" style=\"color:#74777b;\">\n\t\t\t\t               [vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Update PDF and replace title with &#8220;Request a refund for a defective card&#8221; remove &#8220;$5 processing fee&#8221; verbiage<br \/>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner]\n\t\t\t\t            <\/div>\n\t        \t\t\t<\/dd><dt class=\"\">\n\t        \t<a class=\"ult-tabto-actitle withBorder ult_a \" id=\"1707157398294-5-8\" style=\"color:#74777b;;background-color:#e7ecea;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;border-bottom-color:transparent;border-bottom-width:0px;border-bottom-style:solid;\" href=\"#1707157398294-5-8\">\n\t        \t\t<i class=\"accordion-icon\"><\/i>\n\t        \t\t\t<span class=\"ult_tab_main ult_ac_main ult_noacordicnBoth\">\n\n\t\t\t\t\t\t<span  data-ultimate-target='#advanced-tabs-wrap-4851 .ult-span-text'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  class=\"ult-span-text no_icon ult_acordian-text ult-responsive\" style=\";color:inherit \" >Pinmate, Loadit, or CVA<\/span>\n\t\t\t\t\t\t<\/span><\/a><\/dt>\n\t            \t\t<dd class=\"ult-tabto-accordionItem ult-tabto-accolapsed\">\n\t\t\t\t            <div class=\"ult-tabto-acontent\" style=\"color:#74777b;\">\n\t\t\t\t               [vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]Add in new tab for code based refunds, add in contact info &#8211; general (800) number and support email<br \/>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner]\n\t\t\t\t            <\/div>\n\t        \t\t\t<\/dd>\n    \t<\/dl>\n    <!--<div class=\"extraborder\" style=\"background-color:#4f90d1\"><\/div>-->\n<\/div>\n\n<\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; 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